Privacy PolicyHow We Use Your Information

Recovery Near Me ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect information about you when you use our website recovery-near.com or our vehicle recovery services.

1. Information We Collect

We collect the following types of personal information when you use our services:

• Contact information: Name, phone number, and email address when you call, WhatsApp, or submit an enquiry form
• Location data: Your GPS location or described location when you request recovery services
• Vehicle information: Your vehicle make, model, and registration number for recovery purposes
• Insurance information: Your insurance provider and policy details when you request insurance-covered recovery
• Technical data: IP address, browser type, and pages visited when you use our website

2. How We Use Your Information

We use your personal information to:

• Dispatch recovery vehicles to your location and provide the recovery service you requested
• Contact you regarding your recovery service booking and follow-up
• Process insurance claims and documentation on your behalf
• Improve our services and website functionality
• Send you service updates and promotions (only with your consent)
• Comply with UAE legal and regulatory obligations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• UAE insurance companies when processing claims on your behalf, with your consent
• Dubai Police and UAE authorities when required by law or for safety reasons
• Service providers who assist us in operating our business (under strict confidentiality)
• Garages and workshops to which your vehicle is delivered

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Your location data is used only to dispatch recovery services and is not stored longer than necessary.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with UAE legal obligations. Service records are typically retained for 7 years for insurance and legal purposes.

6. Your Rights

Under UAE data protection regulations, you have the right to access, correct, or request deletion of your personal information. Contact us at info@recovery-near.com to exercise these rights.

7. Cookies

Our website uses cookies to improve your browsing experience. See our Cookie Policy for details.

8. Contact Us

For privacy enquiries: Email info@recovery-near.com or call 050 980 1685.