How we collect, use and protect your information when you use our services.
Last updated: May 2026 · Recovery Near Me (recovery-near.com) · Dubai, UAE
At Recovery Near Me Dubai, we take your privacy seriously. This Privacy Policy explains clearly and honestly what personal information we collect when you use our website or call us for vehicle recovery services, how we use that information, who we may share it with, and what rights you have over your own data. We encourage you to read this page carefully so you know exactly what to expect when you deal with us.
1. Who We Are
Recovery Near Me is a professional vehicle recovery and towing service operating across Dubai and the UAE, trading under SAMAA ALJIESER VEHICLE TOWING L.L.C. Our website is recovery-near.com and our main contact number is 058 918 7832. Whenever this policy says "we", "our" or "us", it refers to Recovery Near Me and the team operating this service.
2. What Information We Collect
We only collect information that is genuinely necessary to provide our services or improve your experience. This includes:
Information You Give Us Directly
Your name and phone number — when you call or WhatsApp us to request recovery assistance
Your email address — if you contact us through our website enquiry form
Your location — your GPS pin, landmark, or address when you need us to find you
Your vehicle details — make, model, colour, and registration plate so we send the right equipment
Insurance details — your policy number and insurer name if your recovery is covered by insurance
Information We Collect Automatically
IP address and browser type — collected automatically when you visit our website
Pages visited — which pages you viewed and how long you spent on them
Device information — whether you are on a phone, tablet, or desktop
We do not collect or store payment card details. Any card payments are processed through secure third-party payment terminals carried by our technicians.
3. How We Use Your Information
We use your information only for legitimate purposes directly related to the service you requested or to improving how we operate. Specifically:
To dispatch the nearest recovery truck to your location as quickly as possible
To contact you before or during the recovery if we need additional information or to give you an arrival update
To process insurance claims and provide the documentation your insurer requires
To send you a service receipt or follow-up message after your recovery is completed
To improve our website and services based on how customers use them
To comply with legal and regulatory requirements under UAE law
To send you occasional service updates or promotions — only if you have given us permission to do so
We will never use your information to send you unsolicited marketing from third-party companies. Your details are used to help you, not to sell to you.
4. Who We Share Your Information With
We do not sell your personal information to anyone. However, in certain situations we may need to share information with trusted third parties:
Insurance companies — when you ask us to process a claim or provide documentation, we share the relevant details with your insurer only
Dubai Police and UAE authorities — if we are legally required to share information or if the situation involves a road accident or safety emergency
Garages and repair workshops — the name and contact information of the workshop where your vehicle is delivered
Our service providers — such as dispatch software providers who help us operate our service, bound by strict confidentiality agreements
All third parties we work with are required to handle your data responsibly and in accordance with UAE data protection regulations.
5. How We Protect Your Data
We take reasonable technical and organisational steps to keep your personal information secure. This includes restricting access to customer data to team members who genuinely need it, using secure communication channels where possible, and not retaining data longer than necessary.
Your location data is used solely to dispatch the recovery vehicle to you. Once the job is complete, it is not used for any other tracking purpose.
6. How Long We Keep Your Information
We keep your contact and job details for as long as they are needed to deliver the service and meet our legal obligations. In most cases:
Basic contact information and job records are kept for up to 3 years for customer service purposes
Insurance-related records are retained for up to 7 years as required by UAE insurance regulations
Website analytics data is held in anonymised form and not tied to individual identities
When your data is no longer needed, it is securely deleted.
7. Your Rights
Under UAE data protection law, you have the following rights regarding your personal information:
Right to access — you can ask us what personal information we hold about you
Right to correction — you can ask us to correct any inaccurate information
Right to deletion — you can ask us to delete your information, subject to any legal retention requirements
Right to withdraw consent — if you previously agreed to receive marketing, you can opt out at any time
To exercise any of these rights, simply contact us using the details at the bottom of this page. We will respond within a reasonable timeframe.
8. Cookies
Our website uses cookies to help it function and to understand how visitors use it. For full details on what cookies we use and how to manage them, please read our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or applicable law. When we make significant changes, we will update the date at the top of this page. We recommend checking this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch:
